Return and Exchange Policy

At Enigma Essence, we pride ourselves on the quality and craftsmanship of our jewelry and accessories. To maintain the highest standards of hygiene and ensure that every piece you receive is in pristine condition, we follow a strict no return or exchange policy. Below is a detailed explanation of our policy:

Why No Returns or Exchanges?

1. Hygiene and Safety: Jewelry, especially items like earrings, necklaces, and bangles, are personal items that come in direct contact with the skin. For reasons of hygiene and safety, once these products have been sold and worn, we cannot accept returns or exchanges. This helps us guarantee that every piece of jewelry that leaves our store is brand new and free from any potential contamination.
2. Customization and Quality Assurance: Many of our products are crafted with unique designs, some of which may be customized or made-to-order. Our commitment to quality means that each item is meticulously inspected before shipment to ensure it meets our high standards. Because of this personalized attention to detail, we cannot accept returns or exchanges for items that have already been delivered to customers.
3. Damage Prevention: The delicate nature of jewelry requires careful handling and protection during shipment. Allowing returns could increase the risk of damage to the items, which would compromise their quality. By adhering to a no return policy, we can better protect the integrity of our products.

What This Means for You:

• Final Sale: All purchases made on our website are final. Once you have completed your purchase, the items cannot be returned or exchanged for other products or sizes. We encourage you to carefully review your selections and ensure that you are satisfied with your choices before completing your purchase.
• Order Confirmation: After placing your order, you will receive a confirmation email detailing your purchase. Please review this confirmation carefully and notify us immediately if you notice any discrepancies or have questions about your order.
• Shipping and Handling: We take great care to package our products securely to prevent any damage during transit. In the unlikely event that your item arrives damaged, please contact our customer service team within 48 hours of receiving your order. We will assess the situation on a case-by-case basis and provide guidance on the next steps.
• Defective Products: While returns and exchanges are generally not allowed, we do recognize that rare cases of manufacturing defects may occur. If you believe your product is defective, please contact us immediately with your order number and photos of the defect. We will review the situation and provide assistance as needed.

We appreciate your understanding and cooperation with our return and exchange policy. Thank you for choosing Enigma Essence for your jewelry and accessory needs. Your satisfaction and trust are paramount to us, and we look forward to serving you with elegance and excellence.